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FAQ's (Frecuently Asked Questions)
Do you charge other fees or taxes?
No, There is no taxes, no tolls, or hidden additional airport or parking fees. Your fare is your total cost. Gratuity is not included and is a reflection of your service satisfaction and is customary 20% or more.
How do you get the internet reservation discount coupon ?
In order to receive the internet reservation discount coupon, you must submit your reservation through our website. Once all the information has been filled, your confirmation number will come up; as well as, the discount coupon. Please make sure to print the coupon and present it to the driver at your arrival destination for your discount. discount only appies to roundtrip airport, hotel or cruise transfers.
How To Contact Us?
Should you have other questions or concerns about these privacy policies, please call us at 1-407-517-9386 or toll free 1-888-664-2457 or send us an e-mail at info@altransportation.com
Do you Offer a Grocery Store Stop ?
Yes. Our grocery stop is complementary and we allow our passengers 20 minutes of shopping for necessities.
What are the Florida car seat Laws ?
The state of Florida constitutes 316.613, that all children traveling in a vehicle must be provided with protection. Therefore, children ages 0-5 must be in a car seat or booster seat. Children from ages 0-3 must be in a forward facing car seat. Children from 4-5 must be securely fastened in a booster seat.
Can I pay the reservation in advance ?
Yes. Just call 1-888-664-2457 or 1-407-517-9386 and our operators can process your payment. We accept VISA, MASTER CARD, DISCOVER & AMERICAN EXPRESS. We do not accept credit card information in our web pages for your protection.
Are the vehicles smoke free ?
Yes. There is no smoking during our transfers. Passengers are allowed to smoke while doing a grocery stop outside of our vehicles.
Do travel agents get any benefits for reference?
Yes. In order to receive the 10% commission you must register with Access Line Transportation of Orlando before submitting your reservation. Call to talk to one of our representives 1888-664-2457 or 1407-517-9386
What happens if my flight delayed ?
We, at Access Line Transportation, track your arrival flights online and are aware of any delays. This helps us be more efficient with our time and yours.
What happens if my flight changes ?
If your flight information changes, please call us at 1-800-686-2666 or 1407-517-9386 immediately so that we avoid any inconvenience for you.
We are arriving in separate flight ?
If your traveling with a large party and have made one reservation to avoid making separate reservations, please make sure to input the information for the later flight and meet that party at their arrival baggage claim in other to conveniently meet the party as a whole.
What is your cancellation policy ?
We understand your travel plans may change and other circumstances may arise.
With that in mind, Access Line transportation has a very simple cancellation policy. When reserving a Sedan Lincoln Towncar or a van we kindly ask for 24 hours notice within our business hours prior to your pickup time since we don’t required credit card to hold the reservation; in the other hand when reserving Stretch Limousines we do required a major credit card to hold the reservation; just give us 24 hours notice within our business hours prior to your pickup time and we will not charge your credit card. Refunds normally show up on your account within 2 business days depending upon the credit card and issuing bank.
Access Line Transportation will not refund payment if cancelled with less than 24 hours notice prior to pickup time or in the event of a no-show. We will charge for one way transfer.
How do I make a reservation?
Anyone can make a reservation online, via e-mail, via fax 1321-4734141, or by telephone. You can call our customer service toll free number at 1-888-664-2457 or our local office number in Orlando at 1407-517-9386 and one of our reservation specialist will be happy to assist your needs or simply click here and reserve online. If you are not a frequent traveler, no problem, just submit your reservation online request and you will receive a confirmation by e-mail.
Do I have to provide credit card information to set up a reservation?
No credit card is needed to hold your reservation for every local point-to-point transfer in the central Florida area. We only take credit card information to hold your reservation in case if you travel out-of-town if you decide to book a Stretch Limousine transfer.
How Do I handle gratuity for the Driver?
Standard gratuity is 20% of your trip. We do not dictate gratuity service charge except in the case of a Stretch Limousine transfer where there is a required minimum of 20 % for gratuity. Many times you can either pay your chauffeur cash or add the gratuity to your credit card after the trip is completed. we always try to have the same driver for the round trip so giving the tip in full on arrival is ok; or you can split it in two.
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